Frequently Asked Questions
Everything you need to know about finding your dream dress.
How do I determine my correct size?
We recommend being professionally measured by an authorized retailer. Since bridal and evening wear sizing runs differently than everyday apparel, please refer to our official size chart before placing your order.
How long does shipping typically take?
Standard shipping for in-stock items takes 5-7 business days. For made-to-order bridal gowns, lead times can range from 12 to 16 weeks depending on the complexity of the design and seasonal demand.
What is your return policy?
Due to the delicate and custom nature of our formal wear, returns are accepted within 14 days of delivery for a full refund, provided the garment is unworn, unaltered, and has all original tags attached.
Can I request customizations to a dress design?
Many of our gowns offer 'Authorized Alterations' such as adjustable lengths or corset back options. For specific design changes, please consult with your local authorized boutique to discuss custom tailoring.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Are your dresses available for wholesale?
Yes, we partner with boutiques worldwide. If you are a retailer interested in carrying our collections, please contact our sales department through the 'Become a Retailer' portal on our website.